Refund & Return Policy

1. Return Eligibility

We take pride in the quality of our hampers. If you are not entirely satisfied with your purchase, we're here to help. To be eligible for a return, the hamper must be unused, in the same condition that you received it, and in its original packaging.

2. Return Timeframe

You have 7 days to initiate a return request from the date you received the item. Please contact us immediately upon discovering any issues.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Non-Returnable Items

Several types of items are exempt from being returned, including:

• Perishable goods (e.g., chocolates, dates, fresh food items)
• Customized or personalized items
• Items damaged after delivery

5. Damaged Products

If your hamper arrives damaged or defective, please contact us within 24 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund at no additional cost.

6. Exchange Policy

We only replace items if they are defective or damaged upon arrival. Because our hampers are carefully curated and packed, we do not typically offer exchanges for different products once an order has been finalized and dispatched.

7. Contact Information

To initiate a return or if you have any questions regarding our refund policy, please contact us:

• Email: hello@qadeya.qa
• WhatsApp/Phone: +974 0000 0000